FAQ

Once placed, orders cannot be changed automatically. Contact us at info@calishopofficial.com as soon as possible and we will do our best to amend it before dispatch.

Yes. Cash on delivery is available within the UAE at no extra fee.

Visa, Mastercard, American Express, Apple Pay, Google Pay and more, all secured at checkout.

We ship across the UAE, the GCC, and internationally. Full details are on our Shipping Policy page.

UAE: Standard AED 25 or Same-Day AED 35. GCC: from AED 90. International: from AED 145. The final cost is calculated at checkout.

UAE: 1 to 3 business days (same-day if ordered before 11 AM). GCC: 3 to 7 business days. International: 5 to 10 business days.

Yes. You receive a tracking number by message as soon as your order ships.

Any customs duties or import taxes are the responsibility of the customer, per the destination country rules.

We do not offer refunds, but we gladly provide an exchange or store credit within 7 days of delivery. See our full Return & Exchange Policy.

Email us at info@calishopofficial.com within 7 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached.

For hygiene reasons, socks, hair ties, and undergarments cannot be returned unless unopened.

Contact us within 48 hours of delivery with photos and we will arrange a replacement at no cost.

If you are unsure about your size, send us a message at info@calishopofficial.com and we will help you find the right fit.

Popular pieces are usually restocked. Some limited collections are released once and not restocked.

Yes. Send us a message at info@calishopofficial.com and we will help you match socks, tees and complete outfits.

Cali pieces are designed and finished in the UAE using globally sourced materials.

Email info@calishopofficial.com or send us a DM on Instagram at @calishopofficial. Hours: every day, 9 AM to 6 PM.