Shipping Policy

At Cali, we're committed to getting your order to you as quickly and safely as possible. Every order is carefully packed and dispatched with care.

Order Processing

• Orders are processed within 1 business day (excluding weekends and public holidays).
• Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping Within the UAE

We offer the following delivery options:

Standard Delivery

• AED 25
• Estimated delivery: 1–3 business days

Same-Day Delivery

• AED 35
• Available for eligible UAE locations.
• Orders must be placed before 11:00 AM (UAE time) to qualify for same-day delivery. Orders placed after the cut-off time will be delivered on the next available business day.

Delivery times are estimates and may vary due to weather, public holidays, or courier-related delays.

GCC Shipping

We ship across GCC countries.

• Shipping starts from approximately AED 90.
• Final shipping costs are calculated at checkout based on your destination and order details.
• Estimated delivery: 3–7 business days.

International Shipping

We ship to selected international destinations.

• International shipping starts from approximately AED 145.
• Final shipping charges are calculated automatically at checkout based on your destination and parcel.
• Estimated delivery: 5–10 business days.

Please note that delivery times are estimates and may vary depending on customs clearance and local courier services.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

Order Tracking

Once your order has been shipped, you'll receive a message containing your tracking number so you can follow your package throughout its journey.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Cali is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us at info@calishopofficial.com. We'll work closely with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact us at:

info@calishopofficial.com