Refund policy

CALI Return & Exchange Policy

At CALI, we want you to love your purchase! While we do not offer refunds, we are happy to provide exchanges or store credit for eligible items.

1. Exchange Process

• To request an exchange, please contact our customer support team at [info@calishopofficial.com] within 7 days of receiving your order.

• Items must be unworn, unwashed, and in their original packaging with tags attached.

• Once your exchange request is approved, we will provide instructions on how to return the item.

2. Store Credit Option

• If you prefer, we can issue store credit for the value of your returned item, which can be used for future purchases.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or an incorrect order was sent.

4. Non-Returnable Items

• For hygiene reasons, we cannot accept returns or exchanges on socks, hair ties, or undergarments unless they are unopened and in their original packaging.

• Sale items and final clearance products are non-exchangeable.

5. Defective or Incorrect Items

• If you received a defective or incorrect item, please reach out to us within 48 hours of delivery with photos, and we will arrange for a replacement at no cost.

For any questions, feel free to contact us at [info@calishopofficial.com].